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FAQs

Covid-19 Safety Update: In these unprecedented times safety is our priority for both our staff and valuable customers. Our staff is equipped with face masks, sanitizer, gloves and work booties for all onsite work. We also request a 6’ social distance work area during installation. If you or anyone has been exposed or is ill, please call to reschedule for the safety of all.

General

Impact Internet offers high-speed internet at an affordable price.

Pricing & Billing

Impact Internet has a solution to fit your individual needs starting at $25 per month.

Yes, autopay is encouraged.

No, at Impact Internet we believe in no strings or cords attached, so we don’t have service contracts or minimum time commitments

A Wi-Fi router is needed for your service. Depending on your needs you have the option to provide your own, purchase or lease a router directly from Impact Internet. The Basic router is a one-time cost of $45 or $5/mo for 18 months. The Advanced router is a one-time cost of $99 or $10/mo for 18 months.

Installation

Yes, Impact Internet will work with you to schedule a convenient installation time.

Yes, Impact Internet charges a one-time installation fee of $99. This cost is nonrefundable.

No, You will not need to do anything prior to our technicians arrival.

Impact Internet requires a small exterior antenna which will be mounted to the exterior of your home and will run an internet cable inside to your Wi-FI router location. This should not harm your house or cause any damage.

Each installation is unique and will require differing times to complete.

Yes, Impact Internet requires the presence of an adult (at least 18 years old) to be present for the installation.

Impact Internet will mount a small antenna to the exterior of your home and will run an internet cable from that antenna inside your house to your Wi-FI router location. The installation technician will then set up your internet connection.

No Impact Internet will bring all necessary equipment to the installation.

Impact Internet has developed stringent guidelines to keep our installers and customers protected from COVID-19. These include required wearing of face masks, gloves and appropriate screening as necessary.

Service

Maximum speeds vary based on the plan each member is subscribed to. Download speeds of up to 100 Mbps available on our Premium Plan. Upgrade the Premium Plan with Speed Boost for only $10/mo and access the fastest speeds our network can deliver.

Our network utilizes a hybrid delivery approach of a fiber backbone and a fixed wireless connection to the home. This is a reliable, cost-effective, way to deliver high speed internet to your home and competitive with other internet delivery methods.

Impact Internet does not have a data cap. Usage is governed by its fair use policy.

We’ve launched in the Olean, NY region. See our availability check tool for details.

The FCC provides the following guidelines for how much speed is recommended for the following online activities:

ActivityMbps Recommended
General Browsing / Email1
Streaming Radioless than .05
VoIP Callsless than .05
Remote Learning5 – 25
Remote Work5 – 25
Download a File10
Social Media1
Standard Streaming3 – 4
HD Streaming5 – 8
Video Conference1
HD Video Conference1.5
HD Teleconferencing6
Gaming (individual)3
Online Multiplayer4

Safety & Privacy

No. Impact Internet is committed to keeping your data safe and does not collect any data for marketing or resale purposes.

Business

As small business owners ourselves, at Impact Internet we know how important it is to manage costs and avoid wasteful spending. That’s why we offer businesses the same fast speeds and low prices that we offer our home internet customers.

Careers

Visit our Career Opportunities page for open positions at Impact Internet.

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